In addition to our boutique Strategy & Operations consulting practice, DPO&Co provides BPO (Business Process Outsourcing) services to middle-market clients. While essentially all of the Fortune 500 companies leverage BPO resources, we learned this is a tremendously under penetrated space in the middle market due to natural frictions that smaller companies face.
We efficiently and effectively perform Data Analytics, Finance & Accounting, CRM, Admin functions and more based on our clients’ specific needs - and we have just scratched the surface of our team's capabilities. We have been a global team since our firm was founded, and have created a competitive differentiator by leveraging time zone differences to our client’s advantage. We hire the best and brightest with degrees in Engineering, Physics, Finance and other technical fields in our Asia office, capturing labor and skills arbitrage. We can help you turn your company into a 24hr per day operation.
DPO&Co’s BPO team is trained to ramp up quickly, learn and ingest your Standard Operating Procedures (SOPs), then continuously improve your processes to deliver consistent results. If you don't have SOPs in place, we can help document processes during our training to standardize to best practices. This offering will fit your business needs for rapid, reliable, analytical, and cost-effective operations.
BPO stands for Business Process Outsourcing, which refers to a company contracting a third-party provider to manage non-primary business tasks and functions.
Hiring third-party providers help clients save time and money, shifting strategic focus on core business functions. Further, outsourcing is cost-effective as our firm has extensive experience in a variety of fields and delivers excellent results while following best practices and leveraging cutting-edge technologies, which naturally leads to increased efficiency and productivity.
Besides offering basic outsourcing services ranging from Finance, Payroll, Accounting, and similar areas, our team also provides more analytical and custom-designed services personalized to individual client's needs. Here, the team will add values by learning the client's process, absorbing it, and continuously improving processes
Every company can benefit from BPO, and DPO&Co focuses on the small and mid-size market where firms with thousands of FTEs focus on only huge companies. Our smallest client has $8M revenue and the largest has $300M, but revenue and company size is not a barrier. Many small companies are planning to expand and will set their focus more on some processes deemed highly valuable; thus, our team will be ready to help clients cater non-primary business tasks while the client's main team is setting growth strategies.
Services offered can be for business processes that do not require face-to-face interactions with clients, starting from Finance & Accounting, Administrative Functions, CRM to Data Analytics. For more information about our BPO services, please click here
Our firm has designed a 2-minute survey that covers each critical business function and is intended to be filled by our client's CEO, HR, Finance, Procurement, and Sales leaders. The result of the survey will provide insight into the amount of time spent on Transactional, High Judgement and Strategic activities, and will inform the BPO strategy
At the beginning of an engagement, the Asia team is online for the first half of the US working day or full US working day. Once we fully understand the processes, we will work during normal business hours in Asia, leveraging the time zone difference so work product is at the top of your inbox every morning. You will be appointed one Analyst as the main contact, and all positions are trained for redundancy to avoid losing any critical knowledge. Max response time is 12 hours
Our team consists of the best and brightest with degrees in Finance, Accounting, Engineering, Physics, and other technical fields in our Asia office. Each has gone through a rigorous selection process and the robust DPO&Co strategy consulting training to develop basic and advanced business acumen, PowerPoint, Excel and PowerBI analysis capabilities. As an addition to an excellent team, to ensure quick ramp-up, the team quickly analyzes sample deliverables, assists in documentation of processes that may not exist, develops, and refines Standard Operating Procedures (SOP), accesses data inputs and reports in client ERPs, and facilitates general transition.
We have a robust onboarding process that typically takes 3-4 weeks for our Analysts to learn your processes. While learning, we will build a SOP and start conducting the work in parallel to the current owner (i.e. refresh reports, etc.) for 2 weeks. Once the client is comfortable, we complete 100% of the work, and improve the process along the way
Typically, we don’t use ROI as a metric as there is NO INVESTMENT other than a short amount of up-front time. Our Analysts generally replace a cost that clients incur today in the US. Our clients usually see 20-50% hard cost reduction right away and over time, significant soft cost savings from reduced turnover and absenteeism, lost knowledge, etc.
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