ENTERPRISE-GRADE OPERATIONS BUILT FOR THE MID MARKET

Our BPO services are designed for growth-oriented, mid-market companies that need enterprise-grade operations without building large internal teams. Most of our clients fall between $5M - $300M in revenue, but company size is less important than operational complexity and growth ambition.

DPO&Co specializes in mid-market businesses. Compared to other providers, DPO&Co possesses:

• Dedicated analysts embedded in your workflows
• Strong analytical, financial, and data skill sets
• SOP creation and process improvement (not just execution)

This makes us also effective for processes that sit between “transactional” and “strategic”

Most engagements reach full productivity within 4-6 weeks depending on scope and complexity (assuming resources are set in stone). Existing SOPs accelerate onboarding, but if documentation does not exist, our team will create and formalize SOPs during the transition while running work in parallel.

 Each engagement includes:

• A primary analyst as your day-to-day contact
• Documented SOPs and shared knowledge repositories
• Cross-training to ensure redundancy and continuity

This structure reduces key-person risk and ensures consistent output even as scope evolves.

We also ensure that existing roles do not get replaced, but instead integrated as part of the collaborative engagement.

You will have a dedicated point of contact and a defined operating cadence. We provide regular check-ins, progress updates, and recommendations for improvement, while fully managing the team on your behalf.

Our teams are intentionally structured to support global clients. We have teams assigned on US hours and US-overnight hours. During onboarding and subsequent meetings, we will arrange to meet with you on US hours or overlap working hours. Maximum response time is within 12 hours.

Our teams work across common ERP, CRM, BI, and e-commerce platforms including NetSuite, Sage, Acumatica, Microsoft Business Central, Quickbooks, Shopify, HubSpot, Tableau, Power BI, Domo, and others. We adapt to your existing stack rather than forcing tool changes.

Clients typically see:

• 20-50% hard cost savings versus equivalent roles
• Faster cycle times and improved accuracy
• Long-term savings in the form of reduced turnover, rework, and knowledge loss

Rathan than a one-time ROI calculation, most clients view BPO as an ongoing operating leverage advantage.

Yes. Many clients begin with a single function or role and expand as value is proven. Our resourcing model is designed to scale incrementally without disruption.

Start with a discovery call. We will discuss your current processes, pain points, and priorities, as well as recommend a right-sized starting scope. From there, we align on timeline, resourcing, and next steps.